We are committed to providing you with a satisfactory shopping experience. If you are not satisfied with your purchase, you can apply for a refund.

Refund Conditions:

• The item must be in its original condition, unused, and in its original packaging.

• You must apply for a refund within 7 days of receiving the item.

• Some items may not be eligible for a refund, such as customized items, sale items, etc. Please refer to the product page for details.

Refund Process:

1. Log in to your The Bijou Box account.

2. Find the order you want to refund and click "Request a Refund".

3. Select the reason for the refund and fill in the relevant information.

4. Submit your refund request.

Refund Processing:

• We will review your refund request within 1-3 business days of receiving it.

• Once approved, we will refund the amount to your original payment method within 7 business days.

• The refund may take longer to process depending on your bank or payment platform.

Please Note:

• You are responsible for the return shipping costs unless the item is defective.

• The refund amount will not include the shipping costs you paid.

• If you received the item as a gift, the refund amount will be refunded to the original payer of the gift.

Contact Us:

If you have any questions about the refund policy, please contact us at:

• Email: [email address]